Privacy Policy

Effective Date: October 3, 2025 Last Updated: May 12, 2026 Sandeshbot ("Company," "we," "our," or "us") is committed to protecting the privacy of our users ("you," "your," "customers"). This Privacy Policy describes how we collect, use, share, and protect your information when you use our website, mobile applications, and services including WhatsApp Business API, CRM, and related automation tools (collectively, the "Services"). By accessing or using our Services, you consent to the practices described in this Privacy Policy. 1. Information We Collect We collect the following types of information to provide you with a seamless experience: 1.1 Personal Information Full name, Email address, and Mobile/Phone number. Business name and registration details. Billing details (Address, GST, and tax information). Login credentials (encrypted). 1.2 Business & Customer Data WhatsApp API numbers linked to your account via Meta Embedded Signup. Messages sent/received via APIs (strictly for delivery tracking, support, and logs). Customer details uploaded to CRM (contacts, tags, attributes). Chatbot configurations and automation flows. 1.3 Technical & Usage Data IP addresses, browser type, and operating system. Access logs, performance analytics, and cookies for session management. 2. How We Use Your Information We use collected information to: Provide and maintain our WhatsApp automation services. Facilitate communication via official Meta APIs. Process transactions and manage subscription billing. Offer technical support and resolve API-related issues. Comply with legal obligations under the Indian Information Technology Act. 3. How We Share Your Information 3.1 With Service Providers: Payment gateways, secure hosting providers, and technical infrastructure partners. 3.2 With Business Partners: Meta (WhatsApp) for API integrations and third-party applications connected via our automation builder (Shopify, WooCommerce, Google Sheets, etc.). 3.3 For Legal Compliance: To comply with court orders or law enforcement requests as per Indian law. Note: Sandeshbot never sells your personal information or your customers' data to third parties for marketing purposes. 4. Data Security We implement industry-standard security practices, including: SSL/TLS Encryption: For all data transmission between your browser and our servers. Encrypted Storage: Sensitive information is stored using high-level encryption. Access Control: Only authorized personnel have access to support logs. 5. Your Rights In accordance with Indian laws and global standards, you have the right to: Access and correct your personal data through your dashboard. Request deletion of your account and data (subject to legal or billing retention). Opt out of platform-related marketing communications. 6. Billing Transparency & Meta Charges Sandeshbot maintains a 0% Markup Policy. All per-message conversation charges are billed directly by Meta via your linked payment method. We do not store your credit card details used for Meta billing. 7. Children’s Privacy Our Services are intended for business use and are not directed to individuals under the age of 18. 8. Updates to this Privacy Policy We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised "Last Updated" date. 9. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our privacy team: Brand: Sandeshbot Office Address: 621, Mukesh Plaza, Near S.S. Dairy, Dadabari, Kota (Raj.)-324009 Email: api@sandeshbot.com Phone: 9828036274 Website: https://sandeshbot.com/